Every dialog as unique as your customer
Cadentia enables direct and personal relationships between B2C companies and customers. Our AI software toolkit empowers B2C companies to create their own trusted and personalized channels for customer engagement. Cadentia solutions allow scaling hyper-personalized and continuous relationships with each customer individually, virtually eliminating contact costs.
Our AI-assisted customer journeys and conversational tools enable you to listen to, understand, and meet every single customer's needs individually. Customer dialog builds trust, and trust fosters loyalty. Loyal customers are more likely to make repeat purchases, spend more, and advocate your brand —in other words improve your growth and profitability.
We help companies regain direct ownership of digital customer interactions, communications, and business—independent of third-party platforms and their algorithms. Cadentia provides tools to strengthen your customer relationships and drive long-term strategic growth on your own terms.
Engaging
Create effective and engaging customer journeys
Build, follow and automate continuous, ever-deepening and personalized customer journeys in your own conversational channel. Easy, no-code customer journey building tools. The technology we developed at Cadentia literally puts your customers at the center. It allows you to design, build, follow and automate your digital customer journeys, and keep your organization always in control of each customer relationship.
Key features
See moreContinuous
Have a continuous dialog with your customers
Direct channel for the customer and company to communicate and interact. The platform utilizes generative AI like a user interface: the customer feels like they are conversing with your company, but thanks to the AI’s memory capacity, the conversations deepen with each interaction.
Key features
See moreTransparent
Get trusted data based on unique customer stories
To achieve depth in interaction and personalization you must build a framework where customer and organizational data enrich each other and create data fabric with transparency and trust. Customer insights are built on elements of your product and service data, and then again organizational data grows when users provide feedback and have dialog around them. Modern AI technologies power the data management that is richer and more flexible by nature. If you want to achieve true conversational customer relationship, it is time to step beyond hierarchies and static structures.
Key features
See moreDirect
Personal
Scalable
Discover the productWE ARE CADENTIA
Dialog first
Our team comes from exceptionally diverse backgrounds: in addition to expertise in artificial intelligence, business, design, and human-computer-interaction technologies, we also have knowledge in digital arts, film and various human sciences. Diversity fuels creativity and adds depth to our work. We seek and welcome people from a wide range of cultural, educational, and professional backgrounds to join our team. We have veterans and rising stars. What unites the people at Cadentia is a passion for developing technology that enables people to communicate with companies as their authentic selves. We believe in the power of trusted and meaningful relationships.
Meet the team
Our thoughts
Customer relationships have transformed significantly over the years. We fondly recall the personal, face-to-face interactions with familiar customer service representatives—interactions that felt intimate and meaningful. Today, however, we often engage with complex, socio-technical businesses through digital interfaces, where customer service is transactional or even self-man
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