Great customer experience is personalized to each customer’s context, needs and history. Think about service that you get from someone that you know personally. Cadentia Journey Designer provides you with no-code tools to create your customer journeys. Natural customer engagement evolves in phases, or in Conversation Scenes. You can set the objectives and rules for each Scene. They will get personalized for each customer interactively based on their individual situation and history with you. You can customize predefined templates for your journeys and scenes or create your own. Using the platform requires no coding: filling in the ready-made templates is made intuitive.

Advanced AI models are magical in their fluency to understand and engage with us but hallucination and ability to control them are real problems. We have a solution for this. Cadentia Platform uses LLMs but each Scene is steered with a tight control on the input and exit criteria and guardrails for the conversation. You are able to test and ensure each Scene for the adherence. Conversation Simulator provides you with a recursive simulation technology to ensure business targets and avoid hallucination.

Customers build relationship with your Brand that your organization represents. We help your organization to stay connected with every customer and on top of their customer journeys. Operating the customer conversations is a collaboration between the AI companion and your team. When needed Cadentia Platform brings your human organization into the AI-assisted conversation. It’s easy to have a human in the mix. Transfer from AI-assisted to human led conversation – and back – in Cadentia Platform is seamless. Continuity is never interrupted

The direct channel allows company and customers to communicate and interact at any time and continue from where they left the discussion last time. Engine manages your preconfigured core customer journeys automated with AI assisted conversation keeping the contact cost virtually zero. Conversations always account for the individual context and history of the customer. Nothing gets lost or is forgotten and every conversation is richer and deeper as the relationship deepens over time.

You continuously learn more about your customer, which means you can offer a hyper-personalized customer marketing and communication — providing increasingly precise services and products, leading to more sales. Channel Activator allows you to reach out to your customers. The marketing is meaningful and relevant. The customer feels seen, heard, understood, and served as their unique self, fostering loyalty.

Conversation is a natural way to interact but often picture tells more than thousand words and effective customer journey needs more than text. Continuity Interface enables bringing in each Scene the right, dynamic combination of chat, graphics like pictures and videos and interactive elements like maps, menus or other widgets. Everything is designed for you, your company, and your company’s customers – to make life a bit easier and fun.

Customers are not a list of attributes and transactions in a CRMsystem. Every customer has a unique story. Natural Profile Manager creates a story of each customer – how you as a company see her – based on all the joint conversations and other customer-data. We believe that relationships and trust are built on transparency. Every customer sees their story and can verify their profile and data. They are empowered to share about themselves (zero-party data) and influence the customer relationship — making it meaningful to them.

Correct and up-to-date facts, content, rules and data are critical for the trustworthiness of the customer engagement. Cadentia Platform has the tools for you to manage and bring the right content and knowledge into your AI-assisted conversations. We enable you to enhance your brand content and knowledge with intuitive AI tools. Knowledge is ever expanding – our technology helps you to capture the human feedback on anything that has not been yet captured to enrich your knowledge base. Our natively developed for retrieval augmented generation tools bring all this knowledge to the AI to ensure the trustworthiness.

Full context of the customer is built with rich data. Cadentia Platform has APIs for integrating to data from your organization’s key processes, and as needed to third party data spaces. We can also provide APIs and integration framework to bring the Natural Customer Profile and other customer data from the conversational relationship into interfaces of your existing employee tools to support you meeting the customer in the physical world with their full context.